Our standard shipping takes between 5 to 10 days. Please note that delivery times may vary due to potential shipping delays.

You can easily track your order using the tracking number provided in your shipping confirmation email. Simply head to the tracking page on our website, where you can view the real-time status and location of your parcel.

We're here to help! You can reach our customer support team through the following channels:

Email: support@noveramelbourne.com

For non-urgent enquiries, you can also use our Contact Form on the website. We aim to respond to all enquiries within 24 hours.

Yes. We offer secure payments, along with an additional layer of security (3D Secure) for all transactions.